Products must be returned within 30 days of delivery. Returned products must be sealed in their original packaging. In order to return goods, please send us the required information stated below to firstname.lastname@example.org:
* Order number
* Reason for returning the good
When will the refund be processed?
The refund will be processed as soon as the returned product(s) arrive in our warehouse. Please note: If you paid by credit card, refunds can then take up to 4 weeks to appear in your bank statement.
How much will be refunded?
Please note that, as an integral part of our return policy, all refunds will be granted free of charge to the original purchaser. However, the cost of returning the product(s) to our warehouse, whether by courier or postal service, is solely payable by the customer.
The customer will be refunded the value of the returned product(s) only. How will the money be refunded?
Please note: This online shop operates from the European Union and, as such, all transactions are ultimately made in Euro. If you live outside the Euro zone, the Euro value of the product will be converted into your currency on the day the refund is processed. Returned products that were originally paid for using a credit card or via PayPal will be refunded to the original credit card or original PayPal account.
Fault or error:
Note: Products with faults or errors need to be submitted within 5 working days after delivery. Please send us an e-mail to email@example.com following instructions below.
Step 1 - If there was a fault or error with your product/order:
Select whether you would like to change the product or receive a refund. Please write here that there was a fault or error with your product/order and explain what that fault/error is. However, do not send the product back to us yet (see below).
Step 2 - Photographic support
You will be required to send photographic evidence supporting the fault/error. Using a digital camera, cameraphone or other, please send an image of the product(s) in question to firstname.lastname@example.org. Please put your Order Number in the email's Subject line and give a brief explanation of the error/fault in the email itself.
Step 3- Do not send back the product yet: Returning the item(s) can only be done upon approval from our support team.